How do I Contact You?

Call us anytime Monday to Friday 9:00 to 16:30 excluding bank holidays.

Contact us by email, we aim to respond to all emails with 1-2 working days.

For market place orders including Amazon and eBay we ask that you use the inbuilt messaging systems to ensure optimal service.

Orders

If you haven't received a confirmation email in your inbox, please make sure to check your spam folder. We find that often confirmation emails go straight to the spam folders. If you are still unable to locate it, please do give us a call.

At SDJ Sports we want to make returning an item as easy as possible, please click here for our Returns Policy and supporting information regarding how to return an item.

We have a shipping time calculator at the bottom of every product page, which shows how long it will take for the product to arrive to your address. All you need to do is select country and enter your post code in the relevant fields.    

As a guideline, the following time scales are advised:

- Standard delivery (3-5 days).

- Expedited delivery (1-2 days).

If you have not received your order within the above time frames, please contact us via email or if you have purchased from a Marketplace channel, please contact via the Amazon or eBay messaging systems. Please note that the above timescales are guidelines and that SDJ Sports Limited cannot be held liable for any delayed orders due to the weather, postal service strikes or incomplete delivery address details being provided.

We use a central service provider for all International orders. The final mile delivery will generally be the national mail service for your country. For example, in the United States of America most of our post is delivered by USPS.

Below are the estimated delivery times based on location:

- USA: 2-4 days.

- Canada: within 14 days.

- Europe: 3-5 days.

- Australasia: within 17 days.

Please click here to view our full Delivery Policy.

Once your order has been dispatched, you will receive a confirmation email which will advise your estimated delivery date. If your order has not arrived by the estimated delivery date, we are here to help you, however please can you check the following prior to getting in touch:

If your order has been sent by a tracked service, please check the tracking link via your dispatch confirmation email to view the up to date tracking information.

Sign into your account to double check we have dispatched your order to the correct delivery address and that your contact details are up to date.


Check to see if you have a delivery card from one of our carriers, your order may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange redelivery with the courier directly.


Check with your neighbours to find out if they have accepted the parcel on your behalf.
Look in any areas the driver may have left your parcel, such as in a shed, garage, porch or even behind your bins.


Please report all Royal Mail tracked and untracked orders as missing if you have not received them within 7 days of their expected delivery date.
Please report all courier service orders as missing if you have not received them within 7 days of their expected delivery date.

If your order has not arrived within this time frame, please contact us via email and we will investigate further. If appropriate we will arrange a replacement item to be sent as it is our policy to replace items that are proven to be lost in the post. This does not affect your statutory rights.

Please be aware that to send an order via a tracked service internationally would cost an estimated £15-£20 per order. This is an equivalent cost to a lot of products that we sell so we do not offer this service as we would not be able to offer the same great prices that we currently do.

Orders that are not tracked are sent on a standard international postage service and the final mile carrier will be dependent on the size and weight of the order. The majority of the time though, the company delivering your parcel will be the national carrier for the country where the final destination of the parcel will be made. For example, in the United States of America the delivery will be made by USPS.

Please note that items must be reported as missing within 28 days of being dispatched as we are unable to take any action on your behalf after this time, by way of making claims to our postal providers.

You will receive an email from us to confirm your item has been sent. We may send orders of multiple items separately to prevent any delays with your order. You can also check the status of your order by logging in to your account on our homepage at any time. Once the status of your order has changed to 'dispatched' it is not possible for us to make further changes to your order.

We offer various payment methods for your order including:

- Visa

- Visa Electron

- Visa Debit

- Mastercard

- Maestro

- American Express

- PayPal

- Shop Pay

- Apple Pay

- Amazon Pay

- Google Pay

We are unable to accept cheques or postal orders.

We take fraud extremely seriously so all credit and debit card holders are subject to validation and authorisation by both us and your card issuer.

This varies between Banks however most payments will show on your statement within 3 days of placing your order.

Rarely, but it does happen, incorrect items are dispatched and goods are damaged during delivery. Please contact our Customer Service Team via phone or email as soon as possible and we'd be happy to resolve the issue and exchange/refund the item and offer any potential compensation where deemed appropriate.

We offer products for purchase in 5 different currencies on our SDJ Sports website. You should choose your currency from the drop-down selector in the top right of the screen. This is available on all pages.

We currently transact in the following currencies:

British Pounds (£).Australian Dollars ($).Canadian Dollars ($).Euros (€).US Dollars ($).

 

Please note that we use Interbank to determine the conversion rate and include all charges incurred by us for receiving money in your local currency. The end rate will usually be approximately 2.5% above the base Interbank rate after conversion. Please note, your bank may charge an international transaction fee if you pay in a different currency. For example, if you live in Australia and choose to pay in GBP your bank will most likely charge a fee for the transaction and will then give you their own bank rate for the currency conversion. Please note you will only be able to pay in GBP or your own country destination currency.

All orders made in GBP will be subjected to UK VAT where applicable. We do not offer VAT exempt purchasing in this currency.All orders made in Euros will be subjected to UK VAT where applicable. We do not offer VAT exempt purchasing in this currency.

 

All orders made in Australian Dollars, Canadian Dollars and US Dollars will be VAT exempt.

You can buy e-Gift vouchers in foreign currencies if you wish to treat someone who lives in another country. Just select the desired currency in the currency drop down at the top of the page once you have clicked into e-Gift vouchers.

 

E-Gift vouchers are currently available for purchase in the following currencies:

British Pounds (£).Australian Dollars ($).Canadian Dollars ($).Euros (€).US Dollars ($).

It is also possible to buy the e-Gift voucher in one currency, say British Pounds (£), and spend it in another currency, say Euros (€). Please note that the voucher amount will change depending on the current exchange rate at the time of the purchase at the SDJ Sports homepage.

Voucher Codes

Get £10 Off when you buy any two Contrast or 1080 stunt scooters.

Enter code: SCOOTER10 at checkout.

Offer expires 15th of April 2021. Cannot be combined with other offers.

Call Us

Can't find the answer you're looking for? Why not call us on 01487 830 402.

Open Monday-Friday: 9am - 4:30pm

Email us Your Question

Couldn't find the answer you needed? Why not email your question to contact@sdjsports.co.uk