Get the Answers You Need in Record Time

We love to hear from you, but we also love saving you time, which is why we've put together a list of our most frequently asked questions - all in one place.

If you can't find the answer you're looking for on this list, then don't hesitate to get in touch via one of our many channels for assistance.

How do I Contact You?

Call us anytime Monday to Friday 9:00 to 16:30 excluding bank holidays.

Contact us by email, we aim to respond to all emails with 1-2 working days.

For market place orders including Amazon and eBay we ask that you use the inbuilt messaging systems to ensure optimal service.

Orders

If you haven't received a confirmation email in your inbox, please make sure to check your spam folder. We find that often confirmation emails go straight to the spam folders. If you are still unable to locate it, please do give us a call on 01487 830402.

At SDJ Sports we want to make returning an item as easy as possible, please click here for our Returns Policy and supporting information regarding how to return an item.

We have a shipping time calculator at the bottom of every product page, which shows how long it will take for the product to arrive to your address. All you need to do is select country and enter your post code in the relevant fields.    

As a guideline, the following time scales are advised:

- Standard delivery (3-5 working days).

- Expedited delivery (3 working days).

If you have not received your order within the above time frames, please contact us via email, phone (01487 830402) or if you have purchased from a Marketplace channel, please contact via the Amazon or eBay messaging systems.

Please click here to view our full Delivery Policy.

Once your order has been dispatched, you will receive a confirmation email which will advise your estimated delivery date. If your order has not arrived by the estimated delivery date, we are here to help you, however please can you check the following prior to getting in touch:

If your order has been sent by a tracked service, please check the tracking link via your dispatch confirmation email to view the up to date tracking information.

Sign into your account to double check we have dispatched your order to the correct delivery address and that your contact details are up to date.


Check to see if you have a delivery card from one of our carriers, your order may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange redelivery with the courier directly.


Check with your neighbours to find out if they have accepted the parcel on your behalf.
Look in any areas the driver may have left your parcel, such as in a shed, garage, porch or even behind your bins.


Please report all Royal Mail tracked and untracked orders as missing if you have not received them within 7 days of their expected delivery date.
Please report all courier service orders as missing if you have not received them within 7 days of their expected delivery date.

If your order has not arrived within this time frame, please contact us via email and we will investigate further. If appropriate we will arrange a replacement item to be sent as it is our policy to replace items that are proven to be lost in the post. This does not affect your statutory rights.

Please be aware that to send an order via a tracked service internationally would cost an estimated £15-£20 per order. This is an equivalent cost to a lot of products that we sell so we do not offer this service as we would not be able to offer the same great prices that we currently do.

Orders that are not tracked are sent on a standard international postage service and the final mile carrier will be dependent on the size and weight of the order. The majority of the time though, the company delivering your parcel will be the national carrier for the country where the final destination of the parcel will be made. For example, in the United States of America the delivery will be made by USPS.

Please note that items must be reported as missing within 28 days of being dispatched as we are unable to take any action on your behalf after this time, by way of making claims to our postal providers.

You will receive an email from us to confirm your item has been sent. We may send orders of multiple items separately to prevent any delays with your order. You can also check the status of your order by logging in to your account on our homepage at any time. Once the status of your order has changed to 'dispatched' it is not possible for us to make further changes to your order.

We offer various payment methods for your order including:

- Visa

- Visa Electron

- Visa Debit

- Mastercard

- Maestro

- American Express

- PayPal

- Shop Pay

- Apple Pay

- Amazon Pay

- Google Pay

We are unable to accept cheques or postal orders.

We take fraud extremely seriously so all credit and debit card holders are subject to validation and authorisation by both us and your card issuer.

This varies between Banks however most payments will show on your statement within 3 days of placing your order.

Rarely, but it does happen, incorrect items are dispatched and goods are damaged during delivery. Please contact our Customer Service Team via phone or email as soon as possible and we'd be happy to resolve the issue and exchange/refund the item and offer any potential compensation where deemed appropriate.

What do I do if the Exposure Light I have received is faulty?

We offer a 30 day warranty with any Exposure Light purchase (excluding accessories). This means that in the first 30 days of purchase, should a defect occur with your Exposure light, you will get a replacement upon returning the faulty light to us, or if you wish, a refund.

After the 30 day period, you will get a free repair of the faulty light with it being sent back to Exposure. Exposure will then send the light back to you.
This warranty covers material and workmanship defects only. Accidental damage and neglect are not covered by the warranty. Modifications or improper use will also deem the warranty void.

Please contact our Customer Service team as soon as possible and they will be happy to assist you.

We offer a 30 day warranty with any Exposure Light purchase (excluding accessories). This means that in the first 30 days of purchase, should a defect occur with your Exposure light, you will get a replacement upon returning the faulty light to us, or if you wish, a refund.

After the 30 day period, you will get a free repair of the faulty light with it being sent back to Exposure. Exposure will then send the light back to you.
This warranty covers material and workmanship defects only. Accidental damage and neglect are not covered by the warranty. Modifications or improper use will also deem the warranty void.

Please contact our Customer Service team as soon as possible and they will be happy to assist you.

Current Promotions

We usually have different discount codes and special offers going on throughout the year and update this page regularly with the latest promotions.

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Get an Extra £5 Off £100 Spend on Bike Accessories

* Enter code at basket checkout: FIVEOFFCYCLE

* For a limited time only

* Applies to the entire Bike Accessory category. You'll need to spend at least £100 on bike accessories for the code to work.

Call Us

Can't find the answer you're looking for? Why not call us on 01487 830 402.

Open Monday-Friday: 9am - 4:30pm

Email us Your Question

Couldn't find the answer you needed? Why not email your question to contact@sdjsports.co.uk