ABOUT US
The mission of SDJ Sports is to become the number one choice for online consumers seeking quality sports products. We aim to supply at market leading prices and deliver a slick service. Offering friendly, expert advice and only selling products the staff would use themselves, our ultimate goal is simple - to become your local sports shop online.
Our Story
SDJ Sports was founded in 2012 by Steve Gill, Dominic Coates and Joe McNeice - three sports retail business professionals and keen sports enthusiasts who shared a common vision - to offer quality sports brands at all price points to worldwide customers using the latest technology available to them and to fully utilise their combined years of experience and supplier relationships in the sports retail sector. As such, you may have already worked out that our trading name comes from the founders' initials!
We initially began trading on the eBay platform, launching with about 20 products. Within three months and after a lot of hard work, SDJ Sports had become "Top Rated" sellers on the eBay platform and achieved "Titanium Power Seller" status. By autumn of 2013 we had also opened an amazon store and were launching our first website. The website has been a successful addition to our sales channels giving customers more information and contact options than we had previously enjoyed.
SDJ Sports also recently invested in a fully integrated warehouse management software system, which is used by one of the UK's largest high street and online retailers. We made this investment in order to make dispatch as slick as possible. The system integrates all our orders from around the world into one place, from all our selling markets and this means we have a competitive advantage when it comes to getting your order to you as soon as we can.
Our Team
The team at SDJ Sports is something we are particularly proud of. We employ a highly experienced and skilled workforce with every member of staff being up to speed on the latest products, technology and trends. Every member of the team has been handpicked for their skill set and have a passion for sport, having worked within sports retail prior to SDJ. Our workforce consists of a warehouse team for picking and packing orders, product managers to ensure all our products and brands are represented in the best possible format and customer care representatives to deal with any customer query as fast as possible.
The founders and management team at SDJ Sports consists of Managing Director Steve Gill, Operations Director Dom Coates and Finance Director Joe McNeice, who together have over 50 years of collective experience in sports retail. All three, bring an unparalleled wealth of knowledge to the SDJ table, always striving to offer unbeatable customer service and sound expert advice to customers both old and new.
The SDJ Sports team wouldn't be complete without the two office dogs Benji and Chip, who make sure there is always an upbeat and friendly atmosphere in the office. These doggies play an important role in formally greeting postal service staff, customers who pop into the office and keeping tabs on the staff when needed.
Our Customer
Customer satisfaction is very important to us and the feedback we regularly receive on eBay and Amazon is testament to the priority we place upon our customer communication and relationships. We believe that our business will stand the test of time based on the service we offer our customers. We encourage customers to contact us and become comfortable before making a purchase. To enable this, we have a full-time customer service team aiming to respond to queries even during weekends when we are not open. This is done from a passion to give the service levels we would want if we were a customer.
The latest iteration of our website, which you are viewing now, was the product of over a year's hard development. We hope you like the new layout and ease of navigation and hope you find what you are looking for.
Please sign up to join our newsletter which you can find on our homepage and you will become the first to know about new products, special offers and sale items. Also, please take the time to check out our blog and Facebook page for info on new products at SDJ Sports, instructional and testing videos, interesting and entertaining posts on sports related subjects.
How Do I Contact You?
Telephone: 01733 735 590
Call us anytime Monday to Friday 9:00 to 16:30 excluding bank holidays.
Email: contact@sdjsports.co.uk
Contact us by email, we aim to respond within 1 working days. If you are contacting us regarding an order please make sure you include your order number in your email.
Fill out our Contact Form
You can message us via our Contact Form here.
Visit Us
Our full address is:
SDJ Sports Limited
7 Titan Drive
Peterborough
Cambridgeshire
PE1 5XN
We're open Mon - Fri (Excluding Bank Holidays) 9am - 4.30pm.
Marketplace Questions/Orders
For market place orders including Amazon and eBay we ask that you use the inbuilt messaging systems to ensure optimal service.
Orders
How much is Shipping?
We offer next day shipping as a standard on all orders.
We offer FREE next day shipping on orders that are:
- at least £20
- placed by 2pm on a weekday (i.e not a Saturday, Sunday or a bank holiday)
Orders that are under £20 or placed after cut off time (i.e 2pm on a weekday):
- For orders under £20, we charge £4.49 for next day delivery.
- For orders placed after 2pm, or on a weekend/bank holiday, there is 2 day shipping period.
Why Haven't I Received my Confirmation Email?
- If you haven't received a confirmation email in your inbox, please make sure to check your spam folder.
- We find that often confirmation emails go straight to the spam folders.
- If you are still unable to locate it, please do give us a call on 01487 830402.
How do I Return an Item?
At SDJ Sports we want to make returning an item as easy as possible, please click here for our Returns Policy and supporting information regarding how to return an item.
How long will it take for my order to arrive?
We offer next day shipping as a standard on all orders.
We offer FREE next day shipping on orders that are:
- at least £20
- placed by 2pm on a weekday (i.e not a Saturday, Sunday or a bank holiday)
Orders that are placed after the cut off time (2pm weekdays)):
- For orders placed after 2pm, or on a weekend/bank holiday, there is 2 day shipping period.
If you have not received your order within the above time frames, please contact us via email, phone (01487 830402) or if you have purchased from a Marketplace channel, please contact via the Amazon or eBay messaging systems.
Please click here to view our full Delivery Policy.
What do I do if I have not received my order?
Once your order has been dispatched, you will receive a confirmation email which will advise your estimated delivery date. If your order has not arrived by the estimated delivery date, we are here to help you, however please can you check the following prior to getting in touch:
If your order has been sent by a tracked service, please check the tracking link via your dispatch confirmation email to view the up to date tracking information.
Sign into your account to double check we have dispatched your order to the correct delivery address and that your contact details are up to date.
Check to see if you have a delivery card from one of our carriers, your order may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange redelivery with the courier directly.
Check with your neighbours to find out if they have accepted the parcel on your behalf.
Look in any areas the driver may have left your parcel, such as in a shed, garage, porch or even behind your bins.
Please report all Royal Mail tracked and untracked orders as missing if you have not received them within 7 days of their expected delivery date.
Please report all courier service orders as missing if you have not received them within 7 days of their expected delivery date.
If your order has not arrived within this time frame, please contact us via email and we will investigate further. If appropriate we will arrange a replacement item to be sent as it is our policy to replace items that are proven to be lost in the post. This does not affect your statutory rights.
Please be aware that to send an order via a tracked service internationally would cost an estimated £15-£20 per order. This is an equivalent cost to a lot of products that we sell so we do not offer this service as we would not be able to offer the same great prices that we currently do.
Orders that are not tracked are sent on a standard international postage service and the final mile carrier will be dependent on the size and weight of the order. The majority of the time though, the company delivering your parcel will be the national carrier for the country where the final destination of the parcel will be made. For example, in the United States of America the delivery will be made by USPS.
Please note that items must be reported as missing within 28 days of being dispatched as we are unable to take any action on your behalf after this time, by way of making claims to our postal providers.
How will I know when my order has been dispatched?
You will receive an email from us to confirm your item has been sent.
For Next day delivery
If you placed an order by 2pm on a week day, please disregard the estimated delivery time frames stated in the standard confirmation email. Please rest assured that if you have placed an order of at least £20, within the cut off time frame, your order will arrive next day.
If you have placed an order after 2pm on a weekday or on a weekend, your order will arrive within 2 days.
We may send orders of multiple items separately to prevent any delays with your order. You can also check the status of your order by logging in to your account on our homepage at any time. Once the status of your order has changed to 'dispatched' it is not possible for us to make further changes to your order.
How can I pay for my order?
We offer various payment methods for your order including:
- Visa
- Visa Electron
- Visa Debit
- Mastercard
- Maestro
- American Express
- PayPal
- Shop Pay
- Apple Pay
- Amazon Pay
- Google Pay
We are unable to accept cheques or postal orders.
We take fraud extremely seriously so all credit and debit card holders are subject to validation and authorisation by both us and your card issuer.
When will payment be taken from my account?
This varies between banks however most payments will show on your statement within 3 days of placing your order.
I have received a faulty/incorrect item. What do I do?
Rarely, but it does happen, incorrect items are dispatched and goods are damaged during delivery. Please contact our Customer Service Team via phone or email as soon as possible and we'd be happy to resolve the issue and exchange/refund the item and offer any potential compensation where deemed appropriate.
What do I do if the Exposure Light I have received is faulty?
We offer a 30 day warranty with any Exposure Light purchase (excluding accessories). This means that in the first 30 days of purchase, should a defect occur with your Exposure light, you will get a replacement upon returning the faulty light to us, or if you wish, a refund.
After the 30 day period, you will get a free repair of the faulty light with it being sent back to Exposure. Exposure will then send the light back to you.
This warranty covers material and workmanship defects only. Accidental damage and neglect are not covered by the warranty. Modifications or improper use will also deem the warranty void.
Please contact our Customer Service team as soon as possible and they will be happy to assist you.
Warranty
Exposure Lights Returns & Warranty
In the event you wish to return an Exposure Light item, please do contact us before you send the item back to us with your name, order number and reason for return, so that we can generate a returns number necessary for your refund.
We also offer a 30 day warranty with any Exposure Light purchase (excluding accessories). This means that in the first 30 days of purchase, should a defect occur with your Exposure light, you will get a replacement upon returning the faulty light to us, or if you wish, a refund.
After the 30 day period, you will get a free repair of the faulty light with it being sent back to Exposure. Exposure will then send the light back to you.
This warranty covers material and workmanship defects only. Accidental damage and neglect are not covered by the warranty. Modifications or improper use will also deem the warranty void.
Please contact our Customer Service team as soon as possible and they will be happy to assist you.
Discount Vouchers
Have you got any discount vouchers?
- Extra £10 Off £100 Spend on the Clearance category with Code: TENOFF
Applies to all items in the Clearance category. Enter Voucher Code at Basket Checkout.