Click & Collect

1. How does Click & Collect at SDJ Sports work?

When shopping online at SDJ Sports, you can choose to click and collect your order at our warehouse in Peterborough, Cambridgeshire, at the following address:

 

SDJ Sports

7 Titan Drive,

Fengate,

Peterborough,

PE1 5XN

United Kingdom

 

  • Orders are available for same day collection (during our work hours: Mon – Fri 9am - 4.30pm) provided that the order has been placed by 3pm the same day on our website or on phone.
  • Orders placed after the cut-off time (3pm) will be available for collection the next working day between 9am – 4.30pm.

 

 

2. How do I place a Click & Collect order?

  • Orders for click and collect can be placed on our website (sdjsports.com) by selecting the “Pick up” option at basket checkout.

  • The Pickup location will indicate that the collection point is the SDJ Sports warehouse in Peterborough.
  • Click & collect orders can also be placed on the phone by calling our customer service team on 0148 830 402.
  • Once you have placed the order, you will receive a confirmation email or text (depending on the personal details you registered at checkout), meaning that your purchase has been successful.
  • Once, the order is ready for collection you will receive a “your order has been shipped” text or email.  Please lookout for this, as this means that your order is ready for collection at our warehouse.
  • Please bring the “your order has been shipped” email or text, along with a photo ID when you come to pick up your order.
  • Please note that, although most of our items are available for same day collection, certain items will take longer to collect. If you would like to confirm that your order will be available for collection the same day, please give our customer service team a call on: 01487 830 402.

    How Do I Contact You?

    Telephone: 01733 735 590

    Call us anytime Monday to Friday 9:00 to 16:30 excluding bank holidays.

    Email: contact@sdjsports.co.uk

    Contact us by email, we aim to respond to all emails with 1-2 working days. If you are contacting us regarding an order please make sure you include your order number in your email.

    Fill out our Contact Form

    You can message us via our Contact Form here.

    Visit Us

    Our full address is:

    SDJ Sports Limited

    7 Titan Drive
    Peterborough
    Cambridgeshire
    PE1 5XN

    We're open Mon - Fri (Excluding Bank Holidays) 9am - 4.30pm.

    Marketplace Questions/Orders

    For market place orders including Amazon and eBay we ask that you use the inbuilt messaging systems to ensure optimal service.

    Collapsible row

    Orders

    How much is Shipping?

    Standard shipping (2 - 4 days delivery) is FREE for orders of £20 and over.

    Standard delivery (2 - 4 days):

    • For orders under £20, we charge £2.99 for standard delivery.

    Next day delivery (1 day - if ordered by 2pm):

    • For orders under £20, we charge £4.49.
    • For order of £20 and over, we charge £1.99.

    Why Haven't I Received my Confirmation Email?

    If you haven't received a confirmation email in your inbox, please make sure to check your spam folder. We find that often confirmation emails go straight to the spam folders. If you are still unable to locate it, please do give us a call on 01487 830402.

    How do I Return an Item?

    At SDJ Sports we want to make returning an item as easy as possible, please click here for our Returns Policy and supporting information regarding how to return an item.

    How long will it take for my order to arrive?

    We have a shipping time calculator at the bottom of every product page, which shows how long it will take for the product to arrive to your address. All you need to do is select country and enter your post code in the relevant fields.

    As a guideline, the following time scales are advised:

    - Standard delivery (1-3 working days).

    - Expedited delivery (1-2 working days).

    If you have not received your order within the above time frames, please contact us via email, phone (01487 830402) or if you have purchased from a Marketplace channel, please contact via the Amazon or eBay messaging systems.

    Please click here to view our full Delivery Policy.

    What do I do if I have not received my order?

    Once your order has been dispatched, you will receive a confirmation email which will advise your estimated delivery date. If your order has not arrived by the estimated delivery date, we are here to help you, however please can you check the following prior to getting in touch:

    If your order has been sent by a tracked service, please check the tracking link via your dispatch confirmation email to view the up to date tracking information.

    Sign into your account to double check we have dispatched your order to the correct delivery address and that your contact details are up to date.

    Check to see if you have a delivery card from one of our carriers, your order may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange redelivery with the courier directly.

    Check with your neighbours to find out if they have accepted the parcel on your behalf.
    Look in any areas the driver may have left your parcel, such as in a shed, garage, porch or even behind your bins.

    Please report all Royal Mail tracked and untracked orders as missing if you have not received them within 7 days of their expected delivery date.
    Please report all courier service orders as missing if you have not received them within 7 days of their expected delivery date.

    If your order has not arrived within this time frame, please contact us via email and we will investigate further. If appropriate we will arrange a replacement item to be sent as it is our policy to replace items that are proven to be lost in the post. This does not affect your statutory rights.

    Please be aware that to send an order via a tracked service internationally would cost an estimated £15-£20 per order. This is an equivalent cost to a lot of products that we sell so we do not offer this service as we would not be able to offer the same great prices that we currently do.

    Orders that are not tracked are sent on a standard international postage service and the final mile carrier will be dependent on the size and weight of the order. The majority of the time though, the company delivering your parcel will be the national carrier for the country where the final destination of the parcel will be made. For example, in the United States of America the delivery will be made by USPS.

    Please note that items must be reported as missing within 28 days of being dispatched as we are unable to take any action on your behalf after this time, by way of making claims to our postal providers.

    How will I know when my order has been dispatched?

    You will receive an email from us to confirm your item has been sent. We may send orders of multiple items separately to prevent any delays with your order. You can also check the status of your order by logging in to your account on our homepage at any time. Once the status of your order has changed to 'dispatched' it is not possible for us to make further changes to your order.

    How can I pay for my order?

    We offer various payment methods for your order including:

    - Visa

    - Visa Electron

    - Visa Debit

    - Mastercard

    - Maestro

    - American Express

    - PayPal

    - Shop Pay

    - Apple Pay

    - Amazon Pay

    - Google Pay

    We are unable to accept cheques or postal orders.

    We take fraud extremely seriously so all credit and debit card holders are subject to validation and authorisation by both us and your card issuer.

    When will payment be taken from my account?

    This varies between Banks however most payments will show on your statement within 3 days of placing your order.

    I have received a faulty/incorrect item. What do I do?

    Rarely, but it does happen, incorrect items are dispatched and goods are damaged during delivery. Please contact our Customer Service Team via phone or email as soon as possible and we'd be happy to resolve the issue and exchange/refund the item and offer any potential compensation where deemed appropriate.

    What do I do if the Exposure Light I have received is faulty?

    We offer a 30 day warranty with any Exposure Light purchase (excluding accessories). This means that in the first 30 days of purchase, should a defect occur with your Exposure light, you will get a replacement upon returning the faulty light to us, or if you wish, a refund.

    After the 30 day period, you will get a free repair of the faulty light with it being sent back to Exposure. Exposure will then send the light back to you.
    This warranty covers material and workmanship defects only. Accidental damage and neglect are not covered by the warranty. Modifications or improper use will also deem the warranty void.

    Please contact our Customer Service team as soon as possible and they will be happy to assist you.

    Warranty

    Exposure Lights Returns & Warranty

    In the event you wish to return an Exposure Light item, please do contact us before you send the item back to us with your name, order number and reason for return, so that we can generate a returns number necessary for your refund.  

    We also offer a 30 day warranty with any Exposure Light purchase (excluding accessories). This means that in the first 30 days of purchase, should a defect occur with your Exposure light, you will get a replacement upon returning the faulty light to us, or if you wish, a refund.

    After the 30 day period, you will get a free repair of the faulty light with it being sent back to Exposure. Exposure will then send the light back to you.
    This warranty covers material and workmanship defects only. Accidental damage and neglect are not covered by the warranty. Modifications or improper use will also deem the warranty void.

    Please contact our Customer Service team as soon as possible and they will be happy to assist you.

    Discount Vouchers

    Have you got any discount vouchers?

    • Extra £5 Off £300 Spend on Exposure Lights with Code: JANFIVE

    Applies to all Exposure Lights and accessories*. Enter Voucher Code at Basket Checkout. Expires 29 Febuary 2024.

    • Extra £10 Off £100 Spend on the Clearance category with Code: TENOFF

    Applies to all items in the Clearance category. Enter Voucher Code at Basket Checkout.