Privacy Policy

At SDJ Sports Limited we welcome interaction with our customers so please do not hesitate to call us on 01487 830402

At SDJ Sports Limited we know how much you care about how the information you give us is used and protected. Our Security and Privacy Policies detail what information we collect from you, how we use it to offer a high quality service and how we always ensure that it is kept secure.

At SDJ Sports Limited we employ market leading data security techniques and processes so that our customers can use our services with the upmost confidence.

By visiting our Website, registering your account with us or ordering items from us you are accepting and consenting to our Security and Privacy Policies. If we change our Security and Privacy Policies, we will post those changes on this page.

SDJ Sports Limited are fully committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for a couple of reasons: firstly, to process your order and secondly to provide you with the best service possible.

We will not email you in the future unless you have given us your consent. Furthermore, we will give you the chance to refuse any marketing emails from us in the future if you have signed up to receive our newsletters. An unsubscribe link will be included at the bottom of all such communications.

Contact information:

SDJ Sports Limited
Unit 7
Brookside Industrial Estate
Sawtry, Nr Huntingdon
Cambridgeshire
PE28 5SB
United Kingdom

Email: enquiries@sdjsports.co.uk

Information:

As with all online retailers, in order to deliver a high quality service it is essential that we collect and store certain information about you. We use your information to process your orders, inform you of any delays or problems and to send you news, special offers and promotions. The type of information we will collect about you when you place an order or register on our web site includes the following:

- Your Name
- Your Address
- Your Telephone Number
- Your Email Address

This information is stored on our internal systems and our website simply verifies you as a customer of SDJ Sports Limited. We will not collect sensitive information about you without your explicit consent.

The information we hold will be accurate and as up to date as possible. You can check the information that we hold about you by visiting your account or by emailing us. If you do find any inaccuracies we will delete or correct it promptly.

The personal information that we hold will be held securely in accordance with our own internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour and usage of visitors to our site. If you have any questions or comments about privacy, you should email us at enquiries@sdjsports.co.uk.

We use the information you provide for the following purposes:

- Aid our strategic development of the SDJ Sports Limited web site.
- Audit the usage of the site.
- Providing you with a fast and efficient service.

Use of personal information:

We process personal information collected via SDJ Sports web site for the purpose of:

- Providing the best possible service processing any orders you may have made.
- Providing you with information about products, offers and services we offer.
- When you place an order we need to know your name, email address, delivery address along with payment information, depending on the payment method that you choose to use.

This information allows us to process and fulfil your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you if there is a problem with your order or we need to discuss anything relating to your order.

We will normally contact you by email, including when we confirm your order, its dispatch and any news and marketing material. We generally won't need to call you by phone, and will only do this if there is an issue with an order or purchase, there are queries on your account or you have asked us to contact you. We may send you certain marketing material by text to your mobile phone. As well as using your delivery address to ship the goods, we may also send news and marketing materials by post. We collect credit or debit card details when you place an order, and will use these to collect payment, following security checks, only with your authority.

You can check and/or change the information that we hold about you by visiting your account. If you contact us, we will take reasonable steps to verify your identity before granting access to your personal profile or making data changes, in order to protect access to your information.

How Secure Is My Personal Information?

Our Website and supporting infrastructure have been designed to deliver market leading data security, to ensure our customers can have the highest levels of confidence when using our Website or buying goods from us. We constantly review emerging security technologies and threats to keep abreast of new technology and issues and strive to maintain our market leading position.

All sensitive information (such as credit-card numbers) are only transmitted via Secure Socket Layer (SSL) technology, which means that you cannot inadvertently place an order through an unsecured connection. All sensitive information is stored in an encrypted format behind firewalls.

We use SagePay a third-party secure global payment specialist to process our debit and credit card transactions. SagePay process millions of secure payment searches per month for over 30,000 businesses encrypting all transaction details to the highest global standards. SDJ Sports Limited does not record or store any card payment details outside of SagePay's secure systems.

We only accept credit or debit card payments that have been authenticated using 3-D Secure (where the card issuer is part of the 3-D Secure scheme). This scheme links directly to your bank and provides you with superior protection and peace of mind against credit or debit card fraud. We strongly recommend that if your card issuer is part of the MasterCard™ SecureCode™ or Verified ByVisa™ schemes that you register your card for online shopping.

Newsletter Subscription:

Your e-mail address will be used for our own marketing purposes until you unsubscribe. It is possible to unsubscribe at any time. If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists on all marketing emails sent by SDJ Sports Limited.

We only send you news items and marketing material with your consent. If you have been receiving such material, but do not wish to continue, or haven't been receiving it but wish to, you can change your newsletter preferences or change your post and SMS preferences. Alternatively at the bottom of every email we send there is an unsubscribe link, click this and you will no longer receive email marketing messages from us. If you are having problems unsubscribing please email us at enquiries@sdjsports.co.uk and we will be glad to help you.

Your Consent:

By submitting information to SDJ Sports Limited you consent to the collection and use of this information by SDJ Sports Limited and its Service Provider (if any) in the fulfilment of your order.

If we decide to change our privacy policy, we will post those changes on this page so that you are made aware of what information we collect, how we use it and under what circumstances we disclose it.

Data Security:

We designed our website to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy at all times.

To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making any data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of any of your personal information.

Improving Our Service:

SDJ Sports Limited does not sell, trade or rent your personal information to any others. To better tailor our services to our customers' needs, we use non-identifying and aggregate information to help us make decisions on how to improve SDJ Sports Limited web site.

We may also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages of our website.

However, we do not disclose the identifying information of any individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.

Cookies:

Cookies are alphanumeric identifiers that are transferred to your computer's (or alternative web browsing device's) hard drive through your Web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommend products and loyalty discounts, as well as the storage of items in your Shopping Basket between visits to our website.

The Help menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

However, because cookies allow you to take advantage of some of SDJ Sports Limited's essential features, we recommend that you leave them turned on. For example, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any sdjsports.co.uk features that require you to Sign in.

If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

What are cookies and how do they work?

A cookie is a text file containing information that can be remembered by a web browser between pages. When an individual uses a web browser to access the internet their browser can create cookies which are stored on the user's computer.

Cookies are not programs and therefore cannot contain viruses or other malicious software. They are purely a string of text and numbers.

There are two main types of cookies - session cookies and persistent cookies.

Session cookies only last during a single visit. When a user closes their web browser the session cookie information is automatically removed from their computer.

The SDJ Sports Limited website uses session cookies for two purposes:

1. Two session cookies are set that temporarily store a unique identifier for each visitor to the website. This identifier is a random series of letters and numbers and doesn't contain any personal or identifiable information. It is used to help count the number of visitors to the SDJ Sports Limited website.

2. Two cookies are set by the computer systems that run the SDJ Sports Limited website. These cookies are used as part of the process of sending web pages to the user's web browser and are essential - no website using Microsoft technology will work without these cookies.

Persistent cookies are stored by the user's web browser even when the web browser has been closed, so that the next time a user goes back to the website that originally set the cookie, the web site can read information back from the cookie.

Persistent cookies have an expiry date which controls when they are automatically deleted. This can be anything from a few minutes to several years.

The SDJ Sports Limited website uses persistent cookies for the following purposes:

1. Google Analytics is a system used by many website's to record information about who visits a website. Google set five different cookies with expiry dates ranging from 1 day to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.co.uk/policies/privacy/ (English only)

2. SDJ Sports Limited use their own cookies to remember which items a customer has put into their basket. By using a persistent cookie for this, a customer can close their web browser and come back to the SDJ Sports Limited website subsequently and still be able to access items that had been put into their shopping basket on a previous visit.

This cookie is essential for the functioning of the SDJ Sports Limited website as without it customers would be unable to place items into the shopping basket. The cookie lasts for 1 year but is cleared once an order has been placed.

SDJ Sports Limited also use a cookie to remember a user's website preferences such as preferred language, currency and delivery country. The first time a customer visits the SDJ Sports Limited website they are asked to confirm this information which is then stored in a cookie set to last for 1 year. Without this cookie the customer would have to re-enter their preferences every time they visit the website.

A number of persistent cookies are also set by the computers that run the SDJ Sports Limited website. These cookies are solely used to record technical information necessary for our web servers to work properly. No personally identifiable information in stored in these cookies.

All cookies used by SDJ Sports Limited are 'first party' cookies. This means that any cookie set on the SDJ Sports Limited website can only be read back from the SDJ Sports Limited website. No other website is able to read or access information from any cookie set by the SDJ Sports Limited website. We do not use 'third party' cookies which would permit this sort of behaviour by other websites.

Controlling or deleting cookies:

Depending on which web browser you use it is possible to control how cookies are used, or to delete existing cookies from your computer. You can find instructions on how to control the use of cookies, or delete cookies from your computer at http://www.aboutcookies.org (English only).

Please remember that if you delete or restrict cookies from the SDJ Sports Limited website you may not be able to experience the full benefit of some of the features and services the website has to offer.

Further information about cookies:

If you have any further questions about how we use cookies please contact enquiries@sdjsports.co.uk.

Analytical Tools:

- Google Analytics is a system used by many website to record information about who visits a website. Google set five different cookies with expiry dates ranging from 1 day to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors of a website. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.co.uk/policies/privacy/ (English only)

- SDJ Sports Limited may from time to time share your details with third party analytical resources for the purposes of better understanding customer behaviour and performance, website performance and any other analytical process to give SDJ Sports Limited a better understanding of how to develop its offering to its customers. These third parties will be employed solely for the purpose of the aforementioned analytical purposes, and as such SDJ Sports Limited will ensure that the third party is contractually obliged to use the data only for the analytical purposes set out in the agreement between SDJ Sports Limited and the third party, and SDJ Sports Limited will also ensure that the third party is contractually required to maintain a level of security around the shared data, at least as safe as SDJ Sports Limited itself employs. Failure on the part of the third party to meet its contractual obligations will result in SDJ Sports Limited recovering the data, and taking all reasonable actions to ensure the third party no longer has access to the shared data.

What about links to other third party websites?

Our Websites may contain links to and from the websites of our suppliers, sponsors, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies or website content. You should check their policies before you submit any personal data to third party websites.

Social Media Plug-ins:

Social Media Plug-ins for Facebook, Twitter, Pinterest and Google Plus are used to obtain data for tracking purposes.

International Privacy:

The above privacy statement may not be applicable in all countries of SDJ Sports Limited visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.

Disclosures:

We will not pass your information to any third parties. You can also email us to stop receiving any information about us and our services or If you have any queries about our Privacy Statement you should contact us by email at enquiries@sdjsports.co.uk.

Privacy, Copyright and Disclaimer:

SDJ Sports Limited maintains a strict privacy policy in full accordance with the Data Protection Act 1998.

We expect you to maintain the confidentiality of your username and password for your SDJ Sports Limited account.

We will never sell or pass on your name and address to any other organisation without your consent. Your details are confidential and you will never receive unsolicited mail as a result of ordering from SDJ Sports Limited.

Unless otherwise stated, all rights, including copyright, in the content, text and graphics of these SDJ Sports Limited web pages are owned and controlled for these purposes by SDJ Sports Limited. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the content of these SDJ Sports Limited pages for any other purpose whatsoever, in any medium, without the prior written permission of SDJ Sports Limited.

In accessing SDJ Sports Limited web pages, you agree that you may only download the content for your own individual and non-commercial use.

Exceptions and Acknowledgments:

Feel free to use small quotes as long as you acknowledge our site and provide a link back to the original source. If you are unsure which link to use then please use www.sdjsports.co.uk

At SDJ Sports Limited we welcome interaction with our customers so please do not hesitate to email us at enquiries@sdjsports.co.uk or to call one of our highly knowledgeable staff members on 01487 830402 to discuss your potential requirements. We are always more than happy to help.